Office Policies

Office Policies

Managed Care:
If your family is enrolled in a managed care plan (i.e. HMO or MCO), you must receive a referral from our office before seeing a specialist. No retroactive referrals will be given. dog

Missed Appointments:
Missed appointments incur a cost to our practice and to the families. Therefore, we ask that you give 24 hours notice of cancellation. We allow a 15 minute grace period to allow for unforeseen problems; however, we ask that you come to your appointment on time to cut down on wait time. A $50 FEE IS CHARGED FOR MISSED APPOINTMENTS NOT CANCELED WITHIN 24 HOURS.

Form Fees:
Medical forms such as school and camp forms are important in ensuring your child’s health and safety in such settings. They are a way to communicate your child’s heath and chronic illnesses to others who are responsible for your child. Completion of medical forms is a task not taken lightly and requires the review of the medical provider. The staff is responsible for copying and processing forms once reviewed. Therefore, we charge a $10 fee for school/camp forms and $2 fee for vaccination records. There is no fee when the forms are presented at the time of your doctor’s visit. Allow 3-5 business days for the processing of forms, so please submit the forms in a timely manner to avoid delay.

Referrals are required by some insurance companies in order for you child to see a specialist. A 3-5 business day wait for referrals is standard, so please request this service ahead of time. No retroactive referrals will be given.

Prescription refills:
All prescription refills for chronic illnesses are completed in 1-3 business days. This includes medications for ADHD, for example. We understand that you are busy, but we ask that you request your child’s refill in advance to avoid delay. Only emergency prescriptions such as asthma medications and Epi-pens, for example, will be done sooner.

Under the Health Insurance Portability and Accountability Act (HIPAA) we are obligated by federal law to protect the confidentiality of your child’s medical records and other private information. Therefore, a patient’s medical information may not be discussed with others without the written consent of the parent or guardian. The parent or guardian is required to sign a Release of Information form to allow Dr. Morgan-Cooper to submit the insurance claims on your behalf.